US Sourcing Co. - Service Commitment

10 Steps We Take to Service Government Customers

1. Understand Contract Requirements

We fully review the bid award, scope of work, and compliance obligations to ensure accurate fulfillment.

2. Assign a Dedicated Contract Manager

A single point of contact oversees all communications, deliverables, and agency needs throughout the contract lifecycle.

3. Select the Right Supplier or Service Provider

We match the government’s needs with vetted, high-performing vendors who meet contract terms and regulatory standards.

4. Establish Clear Communication Channels

We maintain open, timely communication with both the agency and suppliers for full transparency.

5. Manage Compliance and Documentation

We ensure all legal, regulatory, and reporting requirements are followed, including FAR/DFARS or state/local guidelines.

6. Oversee Quality Control

We monitor supplier performance and product/service quality to meet or exceed contract expectations.

7. Track Deliverables and Milestones

We provide real-time tracking and status updates to ensure deadlines are met and changes are managed smoothly.

8. Handle Invoicing and Payment Coordination

We streamline invoicing and payment processes to ensure timely, accurate transactions between all parties.

9. Resolve Issues Quickly and Professionally

Any service, supply, or communication challenges are addressed promptly through a structured escalation process.

10. Conduct Closeout and Feedback Review

We complete all closeout documentation, request agency feedback, and apply lessons learned to continuously improve.